Terms and Conditions

2.1 Before engaging in any gaming or using our services, you must register for a player account on our website.

2.2 You can create an account using the following methods:

• By selecting the Registration button and following the on-screen instructions.
• By using alternative methods offered by our Casino from time to time.

2.3 Your account will be managed by our Casino, its affiliates, or any company with whom you have entered into a contract.

2.4 During the registration process, you must provide accurate personal details, including your name, surname, date of birth, and contact information (address, phone number, and email). You are also responsible for ensuring that your details remain up-to-date.

2.5 The finance department may delay the processing of a withdrawal request for additional verification.

2.6 By registering an account, you confirm the following:

• You acknowledge and accept the inherent risks of losing money while using the services on the website.
• You are at least 18 years old or have reached the legal gambling age in your jurisdiction.
• Gambling is permitted in your jurisdiction.
• You are legally able to enter into contracts under the laws of your jurisdiction.
• You are not prohibited from gambling.
• Your account has not been previously terminated due to fraud, collusion, criminal activity, violations of the Terms and Conditions, or breaches of Responsible Gaming rules.

2.6.1 To enhance security and prevent fraud, our Casino requires identity verification and payment authentication:

• Account verification must be completed before any withdrawals can be processed. This may involve submitting requested documents on the website or contacting us via email.
• All requested documents must be provided within 30 calendar days from the date of your withdrawal request. Failure to do so will result in the forfeiture of any winnings and the permanent closure of your account due to failed verification.
• Verification may take up to 72 hours after receiving the necessary documents, during the hours of 09:00–18:00 (GMT+3), Monday to Friday.

2.7 In certain cases, our Casino’s Risk Department may require video verification via Skype:

• The player must complete the Skype verification call at an agreed time with the Risk Department representative. The call can be rescheduled up to three times if there are unforeseen circumstances. If the player fails to complete the Skype verification, the account may be closed. Refusal to undergo Skype verification will be considered a failed verification, resulting in the confiscation of any winnings and permanent account closure.

2.8 When creating an account, you must ensure that your personal information is accurate and kept up-to-date. Only one account per person is allowed. Creating multiple accounts is prohibited, including accounts under different names, email addresses, household addresses, IP addresses, or devices. Any duplicate accounts will be blocked without notice.

• If a duplicate account is detected:
• All bonuses, free spins, and winnings obtained through the duplicate account will be voided.
• The company reserves the right to confiscate any deposits made through the duplicate account. Any of your accounts (main or duplicate) may be used to withhold these deposits.

2.9 Gambling laws vary across different jurisdictions, so it is essential to verify whether online gambling is allowed in your country before registering an account. The following countries have restrictions on online gambling, and you are prohibited from creating an account:

• Turkey, Russian Federation, Belarus, UK, USA, Netherlands, Ukraine (including temporarily occupied areas), Slovakia, Belgium, Lithuania, Curacao, Aruba, Sint Maarten, Singapore, Afghanistan, Iran, Iraq, Israel, Moldova, Romania, France, Bulgaria, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, India, Indonesia, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestine, Philippines, Qatar, Saudi Arabia, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, UAE, Uzbekistan, Vietnam, Yemen, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cabo Verde, Cameroon, CAR, Chad, Comoros, Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela.
• Our Casino reserves the right to suspend any accounts created by residents of these countries and cancel any deposits or bets associated with such accounts.

2.10 Certain game providers may impose location-based restrictions, preventing their games from being accessible in specific countries. It is important to review the terms of the relevant game provider to determine whether any such limitations apply to your country.

2.11 For example, NetEnt does not allow its games to be provided in certain jurisdictions without the necessary licenses. These restricted countries include Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Sweden, Switzerland, United Kingdom, and the United States.

2.12 Additionally, all NetEnt casino games are prohibited in the following regions:

• Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, USA, Yemen, and Zimbabwe.

2.13 Further restrictions apply for specific NetEnt branded games in certain territories:

• "Planet of the Apes" is restricted in Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.
• "Vikings" is restricted in Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the United States.
• "Narcos" is restricted in Indonesia and South Korea.
• "Street Fighter" is restricted in several regions, including Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States, Uruguay, US Virgin Islands, and Venezuela.
• "Fashion TV" is restricted in Cuba, Jordan, Turkey, and Saudi Arabia.
• "Universal Monsters" games (Dracula, Creature from the Black Lagoon, Phantom's Curse, and The Invisible Man) are limited to specific countries, including Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.

3.1 The Casino may, at its discretion, take the following actions at any time:

• Reject a user's request to create an account.
• Block an existing account without prior notice.
• Reject deposits without providing an explanation.
• Request additional documents at any time to verify the identity of the account holder. The Company reserves the right to suspend the account until the necessary documents are provided.
• Suspend or block access to services and confiscate funds from the player's balance if the same payment details are used with another account.
• Manage user funds in accordance with generally accepted financial principles.
• Block an account, confiscate funds, or reject claims if the account owner violates the Company’s corporate policies or is suspected of engaging in illegal activities.
• Suspend or block access to some or all games, promotions, prize drawings, or services if there is a legitimate reason to believe the account is being used, or will be used, to commit fraud or any illegal activities.
• Suspend or block access to the Company’s services and confiscate funds if there are grounds to believe the user is cheating or attempting to harm the client base or the software in any way.
• Suspend or block access to the Website if it is suspected that the user is using artificial intelligence to play or attempting to collude with other players. By registering, users agree to play in accordance with the principles of fair play; otherwise, they may gain an unfair advantage over others.
• Suspend or block the Account Holder’s participation in services, forfeit or confiscate funds if the user is found cheating or using any automated system (such as machines, robots, software, etc.) designed to defeat or manipulate the client application or software.

3.2 The Casino guarantees:

• Safe and proper management of user funds.
• Collection, storage, and management of personal data in compliance with the Information Privacy Law.
• Storage of user funds in a separate bank account.

3.3 The Casino is not a financial institution and does not charge interest on registered user accounts.

3.4 Users are permitted to create only one account. If multiple accounts are found, the Casino has the right to block or delete duplicate accounts, redirect or confiscate funds to the main account, and cancel any bonuses associated with duplicate accounts.

3.5 It is prohibited to disclose account information to third parties, sell or transfer account access, or purchase access to another account.

3.6 Transferring funds between accounts is strictly prohibited.

4.1 An account will be considered inactive if no activities have been recorded for a continuous period of 12 months.

4.2 The Casino reserves the right to suspend or delete accounts under the following circumstances:

• If no transactions are recorded for 12 consecutive months, such accounts will be classified as inactive. If your account becomes inactive and we are unable to contact you, the Company reserves the right to permanently delete the account.
• If the administration attempts to contact the owner of an inactive account but does not receive a response or the required payment instructions.

4.3 If your account has been blocked or deleted and you have a positive balance, you must contact us via email and, if necessary, provide detailed information to resolve any issues related to withdrawing your remaining funds.

4.4 The Company is entitled to charge a monthly maintenance fee of 5 EUR (or its equivalent in another currency) for any inactive account.

4.5 Any cashback balance on an inactive account will be immediately forfeited.

5.1 In compliance with applicable laws, regulatory requirements, and the General Terms and Conditions, the Casino reserves the right to suspend an account for the duration necessary to investigate and process a chargeback request.

5.2 Upon receiving a chargeback request, the Casino will notify the account holder via the registered email address. This notification will verify the account holder's identity and confirm the payment method used for deposits or withdrawals. If the account holder fails to respond, the Casino will send two additional notifications. A processing fee of 50 EUR will be deducted from the refund amount for each notification sent.

5.3 If, during the chargeback process, the account remains blocked and the account holder:

• Has not logged into their account for six consecutive months, and
• Has not confirmed their identity, payment method, or provided details for returning unused funds,
• the Casino reserves the right to debit the remaining balance from the inactive account.

6.1 Users are fully responsible for all actions carried out through their accounts, including participation in games. The Website and Games are provided "as is," without any warranties, either express or implied.

6.2 The Company, along with its directors, employees, partners, and service providers:

• Does not guarantee that the software or the Website will meet your specific needs or be suitable for any particular purpose;
• Does not guarantee that the software or the Website will be free of errors;
• Does not guarantee uninterrupted or flawless access to the Website and Games;
• Shall not be liable for any losses, costs, expenses, or damages, whether direct, indirect, special, consequential, incidental, or otherwise, arising from your use of the Website or your participation in the Games.

7.1 The Company reserves the right to modify or update the Terms and any services provided through the Website at any time. Any updates or additions published on the Website will take effect immediately. It is the user’s responsibility to stay informed about the latest Terms.

7.2 By continuing to use the Website after any changes, you accept the updated Terms and Conditions. If you disagree with any modifications, you must stop using the Website.