Privacy Policy

1. We collect and process various types of personal data, which may include but are not limited to:
2. Registration Data: Information provided during account creation, as well as any additional details you submit later via the website or email (e.g., full name, date of birth, email address, phone number).
3. Communication Records: Any interactions between you and the company through the website, email, live chat, or other communication channels.
4. Transaction History: A complete record of all financial transactions associated with your account, whether conducted on the website or through alternative methods.
5. Login and Connection Details: Information such as traffic data, GeoIP location, browser and device type, network activity logs, and other system-stored data.
6. Verification Documents: Any documentation required for account verification, deposit and withdrawal processing, or anti-fraud measures, as mandated by law. This may include scanned copies of passports, payment receipts, bank statements, and similar materials.
7. Survey Participation: Information provided through surveys or other customer feedback initiatives conducted by the company.

To deliver our services efficiently, we process your personal data for the following purposes:

• Transaction Processing: Managing bets and financial transactions, including credit card payments and online payment system operations.
• Service Provision: Delivering gaming services and other requested features available on our website.
• Customer Support: Assisting with account setup, management, and related inquiries.
• Identity Verification: Conducting identity checks and other necessary verifications to ensure security and compliance.
• Marketing Communications: Sending promotional offers and advertisements from our business partners and affiliates, subject to your explicit consent.
• Legal Compliance: Ensuring adherence to regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• Transaction Monitoring: Tracking transactions to detect and prevent fraud, delays, money laundering, and other illegal or irregular gambling activities.
• Market Analysis: Assessing market trends and customer preferences to enhance service quality. Participation in surveys is voluntary, and you may opt out at any time.
• Research and Statistics: Conducting research and statistical analysis using aggregated data to improve the overall user experience.

We may use your personal data, including your email and phone number, to send you marketing communications about our products, services, promotions, and offers from our business partners and software providers. If you wish to stop receiving these messages, you can opt out at any time by contacting our customer support team via email.

Additionally, by accepting a prize from a contest, you agree that your name and/or nickname may be used for promotional purposes without additional compensation, unless otherwise prohibited by law.

We collect your personal data with your knowledge and consent. However, certain data may be automatically collected when you interact with our services. Additionally, we may lawfully obtain data from online vendors and service providers, including fraud prevention agencies. Third-party services may also be used to process your online transactions and manage game content.

Rest assured, your personal data is handled securely in accordance with this Privacy Policy. Your information will only be shared with third parties as outlined in the Privacy Policy, and we are committed to ensuring that our agreements with third-party service providers adequately safeguard your personal data.

Non-Commercial Disclosure: We do not sell or rent your personal data. However, we may disclose your information if required by law, court order, or other legal processes.

Protective Disclosure: Your personal data may also be shared with regulatory or law enforcement agencies if necessary to protect the legitimate interests of the Company, its customers, or third parties.

Circumstances for Disclosure: Personal data may be disclosed to third parties under the following circumstances:

• Legal Requirements: If disclosure is legally mandated.
• Payment Processing: To facilitate payment transactions through payment system operators, in line with their privacy policies (e.g., transactions processed by Wirecard Bank AG).
• Regulatory Compliance: To comply with legal and regulatory obligations from licensing and regulatory authorities in various jurisdictions.
• Fraud Prevention: When necessary to protect the Company, its players, or third parties, investigate fraud, or respond to governmental requests.
• Marketing Operations: To our marketing service providers who require the data to perform their services.
• Explicit Consent: If you have given prior explicit consent for the disclosure.
• Third-Party Services: For processing data via third-party service providers that support our website’s operations, such as hosting, management, marketing, analytics, improvements, and email newsletters.
• Social Networking Features: Our website may include features (e.g., share and like buttons) provided by third-party social media platforms, whose data processing is governed by their own privacy policies.
• Corporate Changes: In the event of a merger, acquisition, or sale of all or part of our assets, personal data may be transferred as part of the assets. We will notify players by email before such a transfer, in line with our commitment to transparency under this Privacy Policy.
• External Links: Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites.

This ensures that all handling and transfer of personal data complies with applicable data protection laws, maintaining transparency and security throughout.

You and the Casino both have the right to terminate your account at any time, as outlined in our Terms and Conditions. Once your account is deleted, we are required to retain your personal data in compliance with legal obligations. This data will only be preserved for use by the relevant authorities when requested for investigations related to financial matters, tax compliance, fraud, money laundering, or other criminal activities.

In accordance with anti-money laundering regulations in European Union licensing jurisdictions, we must retain players' personal data for as long as the account remains active, and for a minimum of five years after the last transaction or account closure. As a result, any requests for data deletion will not be processed until this retention period has passed.

When your account is closed, your personal data will be securely stored in compliance with legal requirements. It will only be accessed by the relevant authorities when necessary for investigations related to financial, fiscal records, fraud, money laundering, or other criminal activities.

We are committed to upholding strict data protection standards throughout the collection and processing of your personal data to manage your account. We take all necessary precautions to ensure that your data is protected and treated with the utmost respect for your privacy, in accordance with industry best practices and applicable standards.

When you visit our website, certain data—such as your browser type, IP address, and the referring website—may be automatically collected. This is done in collaboration with our platform suppliers and partners, who may also provide demographic and interest data about our visitors.

We use cookies and similar tracking technologies to collect data that enhances your website experience and supports our customer service. The types of cookies we use include:

• Required Cookies: These are necessary for basic site functionality, such as logging into your personal account.
• Functional Cookies: These allow us to analyze user interactions with our website, tracking preferences like session keys, language, and region to optimize your experience.
• Advertising Cookies: These are used to assess the effectiveness of our content marketing. Managed by our partners, these cookies track visitor activities and measure the impact of advertising campaigns.

While we do not disclose personal information (like your name or email address) to affiliates, except as processed by advertising cookies, your data may be linked with additional information held by other providers, as per their privacy policies.

Additionally, several third-party services may place cookies on our website to improve navigation, track user activity, assess website performance, and evaluate advertising efforts.

Most web browsers automatically accept cookies, but you can adjust your browser settings to block or delete cookies. However, please note that doing so may limit access to certain areas of our website. We generally recommend against blocking cookies to ensure full functionality.